Smoky Mountain Emporium Heaters

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             www.allpartsinc.com
              1-800-475-5660
     customerservice@allpartsinc.com
Smoky Mountain Emporium, Inc
Shipping Policy

 

Orders processing time varies typically 2 or more business days

depending on which warehouse or which manufactures warehouse products are shipped from.

 

SMALL PACKAGES:

SHIPPING METHOD:  Small packages will ship prepaid and add via UPS unless otherwise specified. Small packages will ship via 3rd party accounts with SME’s prior approval.  Available shipping options are UPS and FedEx.  SME will only ship to the US, Canada.  SME cannot ship to PO, APO or FPO Boxes.

DAMAGES:  If the shipment is shipped on SME’s suppliers account and arrives damaged, the receiver should sign for packages as damaged with the carrier and immediately contact SME.  SME supplier will handle the claims and replacement process if shipped on SME’s supplier’s account.  If the shipment is shipped on receiver or 3rd party accounts, then it is the customer’s responsibility to process the claim with the carrier.  SME and its suppliers accept no responsibility for handling of any freight claims that do not ship on its account.  SME reserves the right to request photographs of any damages for claims purposes.  All claims for damages must be filed within (5) days of receipt of shipment.

SHORTAGES:  All claims for shortages on a shipment must be received within (5) days of receipt of shipment.

 

LTL/MOTOR FREIGHT:

Customer or an authorized adult must be present upon delivery to accept  and sign and inspect shipment or accept responsibility for any damages that incur during shipment.

SHIPPING METHOD:  All LTL freight will be shipped prepaid and add via best way unless otherwise specified.  Shipments will not be processed until a complete and full shipping address is received.  Accessorial charges will be added as necessary based on the following required information.

Lift Gate Requirements:  If the recipient address does not have a loading dock then a lift gate is required and a lift gate charge will apply.  If SME is unable to determine if a lift gate will be required it will be assumed that one is.  All delivery addresses in residential areas will require lift gates.

Inside Delivery:  If the shipment has to be delivered into a building or onto a building site by the freight carrier, inside delivery charges will apply.  All delivery addresses in residential areas will require inside delivery.

Delivery Contact:  For all LTL shipments a contact person and contact phone number is required.  Shipments will not be processed without contact information.

Residential/Commercial:  Shipment must be specified as to whether it is residential or commercial.  If the shipment is not specified, then it will be assumed to be residential.

ADDITIONAL FREIGHT:  If additional freight charges are incurred by SME, they will be billed to the customer.  Examples of additional freight charges include, but are not limited to: Freight carrier was unable to deliver initially and had to schedule a redelivery, it was determined that lift gate and/or inside delivery was required when it wasn’t specified in the original shipment, address was determined to be residential when commercial was specified or if the shipment address had to be corrected while shipment was in transit. 

OBVIOUS FREIGHT DAMAGE:  If a shipment is received with obvious freight damage, REFUSE the shipment.  If you choose not to refuse the shipment, the shipment must be signed “Received as Damaged” and contact SME immediately.  If the shipment was not signed for as damaged with obvious freight damage, it will greatly hamper the ability of the claims process.  If the freight was sent on SME’s supplier’s account, SME supplier will handle the claims process.  If the freight is shipped on the customer’s account, it is the customer’s responsibility to process the claim with the carrier.  SME accepts no responsibility for handling any freight claims that do not ship on its account.  Customer has (1) day from receipt of shipment to contact SME about obvious freight damage.  SME reserves the right to request photographs of any damages for claims purposes.

CONCEALED FREIGHT DAMAGE:  If a shipment is received with concealed freight damage, contact SME immediately upon discovery of the damage.  If the freight was shipped on SME’s supplier’s account, SME supplier will handle the claims process.  If the freight is shipped on the customer’s account, it is the customer’s responsibility to process the claim with the carrier.  SME accepts no responsibility for handling any freight claims that do not ship on its account.  Customer has (5) days from receipt of shipment to contact SME about concealed freight damage.  SME reserves the right to request photographs of any damages for claims purposes.


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